Shipping policy
=== Shipping Policy ===
Last Updated: [DATE]
Here's how shipping works at OWN5. We want to get your daily foundation to you as quickly and reliably as possible.
Shipping Costs
Shipping is free on all subscription orders (30-day and 90-day plans).
One-time purchases ship free on orders over $[75]. Below that, a flat shipping rate of $[6.95] applies, calculated at checkout.
Where We Ship
We currently ship only within the United States, including all 50 states. Shipments to Alaska, Hawaii, and U.S. territories (such as Puerto Rico) may take a few extra days. We do not ship internationally at this time.
We can ship to PO boxes and APO/FPO/DPO military addresses via USPS.
Processing and Delivery Times
Expect your order to be processed and shipped within 1-2 business days. Orders placed on weekends or U.S. holidays are processed the next business day.
Delivery typically takes 2-5 business days after your order ships, depending on your location.
All products are shipped from our fulfillment center in the United States. Every OWN5 product is manufactured in a GMP-certified U.S. facility and third-party tested before it ships.
Please note that delivery times are estimates and can sometimes be affected by factors outside our control, such as carrier delays or extreme weather.
Tracking Your Order
Once your order has shipped, you'll receive an email with a tracking number so you can follow its journey via USPS, UPS, or FedEx. Tracking information may take up to 24 hours to become active after you receive it.
Subscription Shipments
Your subscription renews and ships automatically on your renewal date, so your next 30-day supply arrives before your current one runs out.
- We send a reminder email before each renewal, so you always know when your next shipment is coming.
- You can change your delivery date, pause, skip, or cancel anytime through your customer account.
- Each renewal shipment follows the same processing and delivery times listed above and always ships free.
Address Changes
Need to update your shipping address? For an order that has just been placed, contact us at support@own5health.com as soon as possible — we can update the address up until the order is processed by our fulfillment center. For future subscription shipments, you can update your address anytime in your customer account.
Please double-check your address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but contact us and we'll always do our best to help.
Lost, Stolen, or Damaged Packages
If your tracking shows "delivered" but you can't find your package, please check with neighbors and household members and allow 48 hours — carriers sometimes mark packages as delivered early. Still missing after that? Contact us at support@own5health.com and we'll investigate with the carrier and make it right with a replacement or refund.
If your order arrives damaged, contact us within 7 days of delivery with a photo and we'll send a free replacement. See our Refund Policy for details.
Storage After Delivery
For best quality, store your OWN5 products in a cool, dry place away from direct sunlight after delivery. Our sachets and softgels are shelf-stable and do not require refrigeration.
Contact
Company Name [LEGAL ENTITY NAME, e.g. OWN5 Health LLC]
Business address: [STREET ADDRESS], [CITY], [STATE], [ZIP], United States
E-Mail: support@own5health.com Phone Number: [PHONE NUMBER]
Customer Service: Monday - Friday: 9:00 AM - 5:00 PM EST Average response time: within 24 hours