Privacy policy

=== Privacy Policy ===

Last Updated: 07-13-2026

Here's how your privacy is handled when you shop with OWN5. This Privacy Policy describes how [LEGAL ENTITY NAME, e.g. OWN5 Health LLC] ("OWN5," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit own5health.com, purchase our products, or subscribe to our services. By using our website, you agree to this Privacy Policy.

What Information We Collect

When you place an order, create an account, or start a subscription, we collect information like your name, email address, phone number, shipping and billing addresses, and payment details. We use Shopify Payments, Shop Pay, Apple Pay, Google Pay, and PayPal for payments; those processors collect your payment information directly, and we never store your complete credit card number on our servers.

We also collect:

  • Your subscription details, such as your plan (30-day or 90-day), renewal dates, and pause, skip, or cancellation history.
  • Your purchase history and marketing preferences (email and SMS opt-ins).
  • Messages you send to customer service, survey answers, and product reviews.
  • If you complete an optional wellness quiz, the answers you choose to share with us (for example, your goals around energy, skin, or strength).

Some technical data is gathered automatically, such as your device type, browser, IP address, approximate location (city/state level), pages and products viewed, and cart and checkout activity.

We may also receive information from third parties, such as payment processors (transaction confirmation, fraud signals), advertising partners (campaign interaction data), shipping carriers (delivery status), and our review platform.

How We Use Your Information

The information collected allows us to:

  • Process and fulfill your orders, including payment, shipping, returns, and refunds.
  • Manage your subscription: process recurring payments, send renewal reminders, and handle pauses, skips, and cancellations.
  • Communicate with you about your order status, shipping updates, subscription renewals, and any questions you might have.
  • Send you marketing emails and text messages about products, offers, and wellness content — only with your consent where required by law. You can unsubscribe at any time.
  • Personalize your experience and show you relevant products and offers.
  • Advertise our products and measure our ad campaigns on platforms such as Meta (Facebook/Instagram), Google, YouTube, and TikTok.
  • Improve our website and product offerings.
  • Provide customer support.
  • Prevent fraud, secure our website, and comply with legal obligations.

We do not use your personal information to make automated decisions that have legal or similarly significant effects about you.

Health-Related Information

OWN5 sells dietary supplements. Some information we collect — such as wellness goals you share in a quiz, or the fact that you purchased a particular supplement — may be considered "consumer health data" under certain state laws, including the Washington My Health My Data Act and Nevada law.

  • We collect this information only with your consent or as needed to provide the products and services you request.
  • We use it solely to fulfill your order, personalize recommendations you have asked for, and provide customer support.
  • We do not sell consumer health data, and we do not use geofencing around health care facilities.

Residents of Washington and Nevada may have additional rights to access and delete consumer health data and to withdraw consent. To exercise these rights, contact us at privacy@own5health.com. OWN5 is not a health care provider, and information you share with us is not protected health information under HIPAA.

Subscriptions and Recurring Payments

If you enroll in an OWN5 subscription, your payment method is securely stored in tokenized form by our payment processor and subscription platform so we can process recurring charges on your renewal date. Before you enroll, we clearly show the recurring charge amount, billing frequency, and how to cancel. You can pause, skip, swap, or cancel your subscription at any time through your customer account — no phone call required. We send a reminder email before each renewal. When you cancel, we stop future charges and retain your data only as described under Data Retention below.

Email and SMS Marketing

If you opt in to email marketing, every marketing email contains an unsubscribe link. Unsubscribing does not affect transactional emails such as order and subscription notices.

If you opt in to SMS marketing, you consent to receive recurring automated marketing text messages from OWN5 at the number provided. Consent is not a condition of purchase. Message frequency varies, and message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. We will not share your mobile number with third parties for their own marketing purposes.

Cookies and Tracking

We use cookies, pixels, and similar technologies to improve your browsing experience and understand how you use our site:

  • Strictly necessary cookies — required for the site to function (cart, checkout, login).
  • Analytics cookies — help us understand how visitors use the site (for example, Google Analytics and Shopify Analytics).
  • Advertising cookies and pixels — set by us and by partners such as the Meta Pixel, Google Ads tag, and TikTok Pixel to deliver and measure ads and show you relevant offers on other platforms.
  • Functional cookies — remember your preferences.

You can manage non-essential cookies through our cookie preference tool in the site footer, or through your browser settings. We also honor the Global Privacy Control (GPC) browser signal as a valid opt-out of the sale or sharing of personal information and targeted advertising, as required by applicable state laws. You can additionally adjust your ad preferences directly with Meta, Google, and TikTok, or visit youradchoices.com.

Third Parties

We use Shopify to power our online store. Shopify handles some of your data in order to manage the website and fulfill orders. We also share personal information with trusted service providers who process data on our behalf under contractual data protection obligations:

  • Subscription management: [Recharge] — recurring billing and your subscription portal.
  • Payment processing: Shopify Payments, Shop Pay, Apple Pay, Google Pay, PayPal.
  • Email and SMS marketing: [Klaviyo].
  • Product reviews: [Judge.me / Stamped].
  • Fulfillment and shipping: [3PL name], USPS, UPS, FedEx.
  • Customer support: [helpdesk provider].
  • Analytics: Google Analytics and Shopify Analytics.

We also share certain data (such as hashed email addresses, cookie IDs, and browsing or purchase events) with advertising platforms — including Meta (Facebook/Instagram), Google/YouTube, and TikTok — to show you relevant ads and measure campaign performance. Under some state privacy laws, this is considered a "sale" or "sharing" of personal information or "targeted advertising." You can opt out at any time — see Your Rights below.

We do not sell your personal information for money, and we never share your information with third parties for their own unrelated marketing purposes without your explicit consent. We may disclose information to comply with the law, to enforce our Terms of Service, to protect the rights and safety of OWN5 and our customers, or in connection with a merger, acquisition, or sale of our business.

Data Security

Your personal data is secured using TLS/SSL encryption on our website. Payment information is encrypted and securely handled by PCI-DSS compliant payment processors — full card numbers never touch our servers. We limit access to personal information to employees and contractors who need it, and we require data protection agreements from all service providers. While we take precautions to protect your information, no method of transmission over the Internet is 100% secure. If a data breach affecting your personal information occurs, we will notify you and the relevant authorities as required by law.

Your Rights

Depending on your state of residence — including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia — you have the right to:

  • Access the personal data we hold about you, including the categories and specific pieces of information collected.
  • Correct any inaccuracies in your data.
  • Request that we delete your data (subject to legal exceptions, such as completing your order and tax records).
  • Receive a copy of your data in a portable, machine-readable format.
  • Opt out of the sale of personal information, the sharing of personal information for targeted advertising, and profiling that produces legal or similarly significant effects (which we do not engage in).
  • Limit the use of sensitive personal information (California residents) — we only use sensitive information for permitted purposes such as order fulfillment.
  • Not be discriminated against for exercising your rights — we will never deny you products, charge different prices, or provide a lesser experience because you exercised your privacy rights.

To exercise these rights, please contact us at privacy@own5health.com with the subject "Privacy Request," use our web form at [own5health.com/privacy-request], or call us toll-free at [PHONE NUMBER]. We will verify your identity before fulfilling your request and respond within 45 days (extendable by 45 additional days where permitted, in which case we will notify you). You may designate an authorized agent to submit requests on your behalf. If we decline your request, you may appeal by replying to our response with "Appeal" in the subject line; if your appeal is denied, you may contact your state Attorney General.

Do Not Sell or Share My Personal Information

While we do not sell personal information for money, our use of advertising cookies and pixels may qualify as a "sale," "sharing," or "targeted advertising" under state privacy laws. You can opt out by clicking "Do Not Sell or Share My Personal Information" in the site footer, enabling the Global Privacy Control (GPC) signal in your browser, adjusting your preferences in our cookie tool, or emailing privacy@own5health.com. Opting out applies to the browser or device you use, unless you are logged in to an account, in which case we apply it to your account.

Notice to California Residents

In the preceding 12 months, we have collected the following categories of personal information as defined by the California Consumer Privacy Act: identifiers (such as name, email, phone, and IP address); customer records (such as address and payment information); commercial information (purchases and subscription history); internet activity (browsing and interactions with our site); approximate geolocation; limited sensitive personal information (such as health-related quiz responses and account login credentials); and inferences about your preferences. Identifiers, commercial information, internet activity, and approximate geolocation may be shared with advertising partners as described above; the other categories are not sold or shared. We collect this information directly from you, automatically from your device, and from our service and advertising partners, for the business purposes described in this policy. We do not knowingly sell or share the personal information of consumers under 16 years of age. California residents may exercise all rights listed under Your Rights above.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. In general: account and order data is kept for the duration of your account plus [7] years for tax, accounting, and product liability purposes; subscription and billing records for the duration of your subscription plus [7] years; marketing data until you unsubscribe or after [24] months of inactivity; customer service records for [3] years after resolution; and health-related quiz responses are deleted upon request or after [24] months of inactivity. When data is no longer needed, we delete or de-identify it.

Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18, and certainly not from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@own5health.com to have it removed.

International Visitors

Our website and products are directed to customers in the United States, and your information is processed and stored in the United States. If you access the site from outside the U.S., you understand that your information will be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

Policy Updates

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated "Last Updated" date. For material changes, we will provide notice on the site or by email before the changes take effect.

Contact

Company Name [LEGAL ENTITY NAME, e.g. OWN5 Health LLC]

Business address: [STREET ADDRESS], [CITY], [STATE], [ZIP], United States

E-Mail: privacy@own5health.com Support: support@own5health.com Phone Number: [PHONE NUMBER]

Customer Service: Monday - Friday: 9:00 AM - 5:00 PM EST Average response time: within 24 hours