Refund policy
=== Refund Policy ===
Last Updated: 07-13-2026
We stand behind every product we make. OWN5 is a daily ritual, and we know real results take time, that's why we back your purchase with a money-back guarantee instead of a standard "unopened items only" return policy.
Our Money-Back Guarantee
Your guarantee depends on the plan you choose:
- 90-Day Subscription (quarterly plan): 90-day money-back guarantee, counted from the delivery date of your first order.
- 30-Day Subscription (monthly plan): 30-day money-back guarantee, counted from the delivery date of your first order.
- One-Time Purchase: 30-day money-back guarantee, counted from the delivery date.
The guarantee applies even if you have opened and used the products. Try OWN5 as part of your daily routine, if you're not satisfied within your guarantee period, we'll refund your first order in full.
To keep the guarantee fair for everyone, it applies to your first order only and is limited to one guarantee claim per customer and household. Refunds under the guarantee cover the product price of your first order; any subsequent subscription renewals fall under the cancellation terms below.
How to Request a Refund
Email us at support@own5health.com with your order number and a short note about your experience — we genuinely use this feedback to improve. We may ask you to return the product boxes (even if opened or empty) to our fulfillment center; if a return is requested, we will provide the correct return address and instructions. Please do not send anything back before contacting us.
Once your refund is approved (and, where applicable, your return is received), expect your refund to be processed within 5-10 business days. The refund will be issued to your original payment method. Depending on your bank or card issuer, it may take a few additional days to appear on your statement.
Unopened Products
Prefer a standard return? Unopened products in their original packaging can be returned within 30 days of delivery for a full refund of the product price. Contact us at support@own5health.com to start the return. Return shipping costs for standard returns are your responsibility, unless the return is due to our error.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@own5health.com and include a photo of the issue. We will send a free replacement or issue a full refund — your choice — at no cost to you. You do not need to return damaged or incorrect items unless we ask you to.
Subscription Cancellations
You can pause, skip, or cancel your subscription at any time through your customer account — no phone call required, no cancellation fees, no lock-in.
- Cancellations take effect immediately for all future charges.
- To avoid being billed for your next shipment, cancel at least 24 hours before your renewal date. We send a reminder email before each renewal so you always know when it's coming.
- If a renewal charge has already been processed, that order will ship as scheduled. Once delivered, it can be returned under the Unopened Products terms above.
Canceling your subscription does not affect your money-back guarantee on your first order, as long as you claim it within your guarantee period.
Order Cancellations and Address Changes
Need to cancel or change a just-placed order? Contact us at support@own5health.com as soon as possible. We can cancel or modify orders up until they are processed by our fulfillment center — typically within a few hours of placement. Once an order has shipped, it can no longer be canceled, but you can use the return options above.
Welcome Kit (90-Day Plan)
If you receive a welcome kit with your 90-day subscription and request a refund under the money-back guarantee, you may keep the welcome kit — it's on us.
Refunds We Cannot Offer
- Orders outside the applicable guarantee or return window.
- Repeat guarantee claims (the money-back guarantee is limited to your first order, once per customer/household).
- Products purchased from third parties or resellers — please contact the original seller.
- Shipping costs on standard returns, unless the return is due to our error.
Returns Address
All approved returns must be sent to our U.S. fulfillment center. Please contact us before sending any return so we can confirm the correct return address and provide instructions:
[FULFILLMENT CENTER NAME] Street Address: [STREET ADDRESS] City: [CITY] State: [STATE] Postal Code: [ZIP] Country: United States
Contact
Company Name [LEGAL ENTITY NAME, e.g. OWN5 Health LLC]
Business address: [STREET ADDRESS], [CITY], [STATE], [ZIP], United States
E-Mail: support@own5health.com Phone Number: [PHONE NUMBER]
Customer Service: Monday - Friday: 9:00 AM - 5:00 PM EST Average response time: within 24 hours